FAQ

Shipping

Shipping in Norway

Original artworks within Norway can be shipped ready to hang on the wall, or shipped in a roll for free. Please proceed to checkout to see available shipping options.

Canvas prints are sent ready to hang on the wall with FedEx. Shipping prices vary with the size of the artwork, please proceed to checkout to see prices.

All artworks are fully insured when they're sent, so if something happens along the way you will get a replacement or your money back.

International shipping

Original artworks can be shipped worldwide. They can be sent for free shipped in a roll. In that case the customer can take the painting to a framing workshop to have it restretched. Your painting can also be sent ready to hang on the wall. In that case it will be sent with DHL in a custom built wooden crate, which will ensure its safe delivery to you.

Canvas prints are sent ready to hang on the wall with FedEx or UPS worldwide. Shipping prices vary with the size of the artwork, please proceed to checkout to see prices.

All artworks are fully insured when they're sent, so if something happens along the way you will get a replacement or your money back.

Delivery time

  • Prints: Typically 7-14 workdays worldwide. This is just an estimate and may vary.
  • Original paintings in Norway: Typically 2-4 weeks.
  • Original paintings internationally: 4–8 weeks, depending on the size and the location.

Taxes and duties

Prints: All prints are produced in a region near you. Customers in Norway, the EU, USA, Canada and Australia pay no import fees. For other countries, customers might need to pay domestic import- and tax fees. Different countries have different rules regarding this. Please check your domestic rules and regulations.

Original artworks: Customers outside Norway and Sweden might need to pay domestic import- and tax fees. Different countries have different rules regarding this. Please check your domestic rules and regulations.

Get in touch with me at hello@artbymari.no and I can help you figure it out.

Shipping options for original paintings

  • Shipping in a roll: the painting is taken off its stretcher bars and rolled up for shipping. Don't worry, the paint is elastic and will not crack. It's a cheap and safe way to ship the painting. Once you receive it you can take it to your local frame workshop to have it restretched and framed.
  • Shipping with a frame and ready to hang on the wall. This option will vary in price based on your location and the size of the artwork, please go to checkout to see the price for your region. International shipping will be in a wooden box shipped with DHL.

What if my artwork is damaged during shipping?

Originals: all originals are shipped fully insured. This means that if something should happen to it up until the point that it's delivered to you you'll get a full refund or a replacement. If something should happen during shipping, contact me right away and we’ll find a solution.

Prints: all prints are fully insured. Should something happen to it in transport let me know as soon as possible, and I'll issue a replacement.

Studio visits

Is it possible to visit your studio?

Absolutely! I love to be able to show my work in person. I have a studio in downtown Oslo. I'd love to welcome you. Send me a message at hello@artbymari.no and we'll find a time.

Do you have an exhibition or can you see the paintings anywhere?

I have no current exhibitions. However I would love to welcome you to a private studio visit to see my work in person. See the answer to the question above.

Digital studio visit

If you'd like to say hi and get a tour of my studio, but you don't have the option to come by to see it live in Oslo, please reach out. I'm happy to arrange a digital meeting and studio tour.

Returns and guarantee

Can I return my original artwork?

Originals and commissions are generally non-returnable, but I always want you to be happy with your purchase. If there’s an issue, please contact me and I’ll do my best to help.


What if my print is incorrect or damaged?

Please contact me as soon as possible with photos of the damage and of the package the print arrived in. If the issue is due to production or shipping damage, I’ll of course arrange a replacement at no extra cost as soon as possible.

Can I return my paper print or canvas print?

Prints may be returned within 14 days under standard consumer rights. You will have to cover the cost of returning the print yourself. You'll get your payment refunded once I've received the print and ensured that it is in good condition. Returns can be sent to:

Mari Ringsaker

Hausmanns Gate 6, 0186

Oslo, Norway

Canvas prints

What are canvas prints?


Canvas prints are fine art giclée prints, but instead of being printed on paper, they’re printed on high-quality canvas. This gives the artwork a more textured, painterly feel, similar to an original painting. The print will be stretched over a wooden frame and can either be hung as is or framed for a more polished look. It’s a beautiful, durable option that brings depth and presence to the piece.

Are canvas prints signed?

All canvas prints are individually signed and numbered with a digital signature. This allows for prints to be signed by me, but still manufactured at a print partner closer to where you live. This allows for lower production cost, lower shipping cost, and generally no import fees. Which again allows me to offer a wider range of prints at a lower cost. I provide you with a hand signed certificate of authenticity which you will receive in the regular mail.

Prints on paper

What are prints on paper?


Paper prints are fine art giclée prints made on thick, acid-free matte paper with a soft, velvety finish. They're printed with archival inks, which means the colors stay true for decades. They need to be framed and hung behind glass, but most come in standard sizes to make that easy.

Are the prints signed?

All paper prints are individually signed and numbered with a digital signature. This allows for prints to be signed by me, but still manufactured at a print partner closer to where you live. This allows for lower production cost, lower shipping cost, and generally no import fees. Which again allows me to offer a wider range of prints at a lower cost.

Do paper prints come with a frame?

Unfortunately I no longer offer framing for my prints. All paper prints are delivered in a roll, and you can either find a frame yourself or have it professionally framed at a frame workshop near you.